Guarantee
Your Floor. Protected for the Long Run.
Qualifying Houston Superior Epoxy residential garage floor installations include our Limited Lifetime Workmanship Warranty against covered installation-related failures, backed by $2M general liability and workers’ compensation coverage. Here is what that means, what it excludes, and how to claim.
Does Houston Superior Epoxy offer a Limited Lifetime warranty?
Short answer
Yes, on qualifying residential garage installations: our Limited Lifetime Workmanship Warranty. Lifetime means for as long as the original contracting homeowner owns the property, not forever and not regardless of who owns the house. It covers qualifying failures caused by our preparation and installation. The signed warranty document provided with your project is the controlling agreement.
The signed warranty document provided with your project is the controlling agreement. This webpage is a plain-language summary and does not replace the signed warranty terms.
Definition
What does Limited Lifetime mean?
It means the period during which the original contracting homeowner owns the property where we installed the coating system. That is the definition, and it sits at the top of this page rather than in fine print at the bottom — a warranty whose duration you have to go looking for is the kind this site warns you about.
It is a Limited warranty, and the word is doing real work. It covers qualifying failures caused by our preparation and installation workmanship, on qualifying residential garage installations. It is not a promise that every form of damage is covered, not a promise the coating will never wear, and not a guarantee about the concrete underneath. It does not last forever regardless of who owns the house, and it does not mean that materials made by somebody else are covered without limit.
Eligibility
Who qualifies, and whether it transfers
Four conditions, each of them a term of the warranty rather than a detail.
- The original contracting residential customer, for as long as they own the property where we installed the coating.
- Coating systems we installed and that have been fully paid for.
- Contracts signed after the policy’s effective date. Earlier contracts keep the term they were signed under — this is not retroactive.
- Non-transferable to a new owner unless a signed contract explicitly says otherwise.
Workmanship warranty, not a product warranty
These are two different things and the distinction matters when you compare guarantees. A product warranty comes from the material manufacturer and covers the material itself. A workmanship warranty comes from the installer and covers whether the installation was done correctly.
Ours is a workmanship warranty, in writing, provided with qualifying residential garage installations. It is the more meaningful of the two for a coating job, because the overwhelming majority of coating failures are installation failures — specifically preparation failures — rather than defective product.
Why we can stand behind the installation
Because of what happens in the first four steps of the job. Every floor is diamond-ground rather than acid-etched, moisture is checked before anything goes down, cracks and spalls are repaired as their own step with their own cure time, and the slab is re-inspected before the base coat.
A contractor who skips those steps is not in a position to guarantee much, which is why a verbal warranty — or one with no exclusions written down — is a useful signal about the preparation you are actually buying.
Scope
What the Limited Lifetime Workmanship Warranty covers
A plain-language summary, subject to the written warranty document provided with your floor — that document is the authoritative version and we encourage you to read it in full before you sign anything.
Covered workmanship
- Peeling or delamination caused by improper surface preparation
- Adhesion failure caused by improper installation
- Application defects attributable to Houston Superior Epoxy
- Failure of repairs we performed, when caused by defective workmanship
- Bubbling or blistering proven to result from installation error rather than slab moisture or another excluded condition
What is not covered
- Normal wear or gradual loss of gloss
- Scratches, chips, impact or abuse
- Damage from tools, equipment, tires, dragging objects or dropped items
- Damage caused by chemicals outside the coating system’s rated resistance
- New cracks or movement in the concrete
- Structural movement, settlement or expansive Houston soil
- Moisture vapor, hydrostatic pressure or slab conditions outside the installed system’s limitations
- Concrete or substrate failure beneath the coating
- Flooding, fire, storms or other external events
- Improper cleaning, maintenance or customer-applied products
- Work, repairs or modifications performed by another contractor
- Damage resulting from use before the approved return-to-service time
- Color variation, fading or yellowing that is not caused by defective workmanship
- Conditions documented and disclosed to you before installation
Notice that most exclusions are conditions of the concrete rather than of the coating. That is why the inspection matters so much: identifying a moisture problem or a moving crack before installation is what keeps it from becoming your problem afterwards.
Remedy
What we do about a qualifying claim
For a qualifying workmanship claim, the remedy is repair or recoating of the affected area, at Houston Superior Epoxy’s discretion, subject to the signed warranty terms and applicable law.
What the warranty does not provide
- Replacement of the entire floor in every case
- Cash refunds
- Consequential or incidental damages
- Materials supplied or installed by others
- Anything beyond the written warranty agreement
Your side
Required maintenance
Improper cleaning and customer-applied products are excluded from coverage, so what counts as proper is published here rather than left for you to guess at after something goes wrong.
- Keep the floor clean. Sweep or dust-mop grit, and rinse or damp-mop with a pH-neutral cleaner.
- Do not use acids, solvents, bleach, citrus strippers or abrasive pads, and do not apply waxes, sealers or coatings of your own over ours.
- Wipe up fuel, brake fluid, battery acid and other automotive chemicals rather than leaving them to sit.
- Put something under jack stands, bike kickstands, ladders and dropped-point loads, and avoid dragging toolboxes and appliances across the surface.
- Respect the return-to-service times we give you in writing at the walkthrough. Parking on a coating before it has cured is the most common way a new floor is damaged.
Claims
How to make a claim, and what happens next
We would far rather come and look at a floor that is not behaving than have you conclude the guarantee was decorative.
What you do
- Call or text us and describe what the floor is doing, when you first noticed it and where it is.
- Send photographs if you can — a wide shot of the area and a close-up of the failure.
- We arrange a time to inspect the floor in person.
Call or text (346) 782-0903.
What we do
- We have the right to inspect the floor before determining whether a claim qualifies, and we will want to.
- We look at the failure itself, the surrounding coating and the slab, and compare what we find against what was documented at the original inspection.
- We tell you what we think caused it and whether it qualifies under the signed warranty — including when the answer is that it does not, and why.
By project type
The Limited Lifetime term is a residential garage term
It does not travel to every surface we coat. Publishing which category gets what is how a warehouse owner avoids reading a garage headline and assuming it covers their forklift aisles.
- Residential garage
- Limited Lifetime Workmanship Warranty on qualifying installations, for the original contracting homeowner.
- Exterior residential
- Patios, pool surrounds and driveways are warranted under the approved exterior system. Outdoor concrete is a different exposure and does not take the garage term.
- Commercial and industrial
- Commercial warranty terms are provided in the written project proposal and vary by coating system, substrate condition and intended use.
Effective date
Which warranty applies to your contract
The Limited Lifetime Workmanship Warranty applies to contracts signed on or after its effective date, which is being confirmed. The warranty document provided with your project states the term that applies to you, and it is the controlling agreement.
This policy is not retroactive. If you signed with us earlier under a five-year written workmanship warranty, that is the warranty you hold and it is unchanged — we have not altered a term you already agreed to, in either direction. If you are not sure which one you have, call us and we will tell you.
Questions
Warranty and insurance
Does Houston Superior Epoxy offer a Limited Lifetime warranty?
Yes, for qualifying residential garage floor installations: our Limited Lifetime Workmanship Warranty. “Lifetime” here means for as long as the original contracting homeowner owns the property — not forever, and not regardless of who owns the house. It is a workmanship warranty, so it covers qualifying failures caused by our preparation and installation rather than every form of damage. The written warranty document provided with your project sets out the full terms.
Does the Limited Lifetime warranty cover concrete cracks?
A coating workmanship warranty does not mean the concrete underneath is guaranteed against future movement. Structural movement, foundation movement, new slab cracks and other substrate conditions are excluded — they are conditions of the slab rather than of our work. Houston soil moves, and no coating contractor can warrant against that. We test and document what we find before installation, and we tell you.
Does the warranty transfer if I sell the house?
Assume it does not. The term is written for the original contracting homeowner and is non-transferable unless a signed contract explicitly says otherwise. If a transfer matters to you — because you are planning to sell, or buying a house with one of our floors — raise it before you sign and we will tell you in writing what is possible.
What will you actually do if a claim qualifies?
For a qualifying workmanship claim, the remedy is repair or recoating of the affected area, at Houston Superior Epoxy’s discretion, subject to the signed warranty terms and applicable law. We do not promise to replace an entire floor in every case, and the warranty does not provide cash refunds or cover consequential damages.
What stops a warranty claim from qualifying?
Most commonly: damage rather than defect. Impact, scratches, chemicals outside the system’s rated resistance, a new crack from slab movement, work done by another contractor, or a floor that was driven on before the return-to-service time we gave you. Improper cleaning and customer-applied coatings over ours also void coverage on the affected area, which is why the maintenance section above is part of the warranty rather than a tip sheet.
Does the Limited Lifetime term apply to my patio or my warehouse?
No. The Limited Lifetime term is a residential garage term. Exterior concrete — patios, pool surrounds, driveways — is warranted under the approved exterior system, and commercial warranty terms are provided in the written project proposal and vary by coating system, substrate condition and intended use.
What about moisture coming up through the slab?
We test for it during the inspection and tell you what we find. If a slab has a vapor drive problem, that is a condition of the concrete rather than of our work, and it needs to be addressed before coating rather than warranted around. Moisture vapor and hydrostatic pressure are excluded. We will explain the options — what we will not do is quietly coat over it and hope.
How do I make a claim?
Call or text us at (346) 782-0903. We would far rather come and look at a floor that is not behaving than have you conclude the guarantee was decorative. We have the right to inspect the floor before determining whether a claim qualifies, and the full claim process is set out in the written warranty document.
Can I read the warranty before I sign?
Yes, and you should. We bring the written document to the free estimate along with our certificate of insurance, and you can also ask us to email it in advance. Any contractor who cannot produce the warranty document before the work is asking you to take a guarantee on trust.
Ask to read the warranty before you commit
We will bring the written document to your free estimate along with our certificate of insurance, and we will email it in advance if you ask. You should expect the same from every contractor you are considering.
- $2M general liability + workers’ comp
- Written workmanship warranty
- No upfront payment